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Customer Service
Your satisfaction is always in fashion with us. To better serve you we've compiled answers to the most frequently asked questions about our services, products and policies.
Please browse below to see if your
question is among them, or email
us at .
Thank you!
Shopping Online
My Account
Shipping & Handling
Returns & Exchanges
Contacting Red Square
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menu on the left of our website or (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I checkout?
Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking the "View Cart" link at the top of any page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the "Qty" field, and then by clicking "Recalculate" after all quantity adjustments have been made.
Once you are ready to checkout with the items in your shopping cart, click on the "Proceed to Checkout" (if unregistered) or "Login & Checkout" (if registered) hyperlink located in your shopping cart. If you have an account established simply login to your account and arrange for payment. If you do not have an account, simply click on the "Proceed to Checkout" button and fill in the required billing, shipping, and credit card information. Please note that you will have the opportunity to create an account at this step.
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Which credit cards do you accept?
Red Square accepts the following credit cards originating from the United States: Visa, Master Card, and American Express. Red Square currently does not accept checks, cash, or money orders.
Do you charge sales tax?
Sales tax is charged only to states where Red Square has a physical presence. Currently this is only Florida.
Can I order over the phone?
If you still don’t feel comfortable using the web, please feel free to call us directly at 866.795.5455 or 386.673-5455 and you can place your order over the phone.
How can I track my order?
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
What is your privacy policy?
This privacy statement and policy applies to the online electronic commerce services of
Red Square, LLC
268 North Nova Road
Ormond Beach, FL 32174 US
Red Square, LLC has created this privacy policy for your information and protection.
If you wish to contact Red Square, LLC with a question or comment regarding this policy, you may send email to or telephone 386.673.5455
Red-square.com is committed to protecting your privacy. We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you, as outlined below.
Information:
We gather the information you provide only to provide you personalized services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction. Red-square.com will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.
The following may have access to the information collected on this site: Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential. Delivery services may only use supplied information for completing your delivery.
We may also use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from our list by emailing us at and include the word "unsubscribe" in the subject header.
Red-square.com also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience.
Cookies:
We use cookies to provide you with the best possible shopping experience.
Red-square.com collects information for the following purposes:
The information is used to identify you while you shop, so that we can keep the items you have chosen in a `shopping cart'.
Performance data from your session will be used to improve the hardware and software used to provide this service.
Data collected may be used to help us determine what additional features would be of benefit to you on this site.
We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.
We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
We may use the contact information to contact you by postal mail or email to market products or services unless you specifically request otherwise.
Security:
Red-square.com uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Terms & Conditions
Please review the basic rules that govern the use of and purchase of our products.
Website Use:
Use of red-square.com constitutes acceptance of these terms and conditions.
Red-square.com may make changes to the information on our site or to services described therein, at any time and without notice. Red-square.com may change, move, delete or add to the site frequently.
Use Restrictions:
All trademarks, service marks, trade names and photography are the property of red-square.com. No use of these may be made with out the prior written consent of red-square.com except to identify the products or services of red-square.com. The products, logos, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of red-square.com and may not be used without permission. Our site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests are owned by red-square.com, a subsidiary of Red Square, LLC. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. Any violation of this may result in legal action.
Communications and Submissions:
All communications, comments, feedback, suggestions, ideas or other submissions offered to red-square.com shall be and remain the property of red-square.com. In turn, red-square.com shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contest or promotions of this site or by requesting promotional information or updates, you hereby agree that red-square.com may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions.
Products:
Products seen on red-square.com have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars.
Links:
Red-square.com may provide links or references to other sites, but is not responsible for the content of such other sites and shall not be liable for any damages or injury arising from that content.
Disclaimer:
By your use of this site, you acknowledge that use of this site is at your sole risk. That you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that red-square.com shall not be liable for any damages of any kind related to your use of this site.
Limitation of Liability:
Red-square.com shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.
Miscellaneous:
This site and its contents are displayed solely for the purpose of promoting red-square.com and its products and services. This site is controlled and operated by red-square.com, a subsidiary of Red Square, LLC. Red-square.com reserves the right to make changes to the information in this site or services described therein, at any time without notice.
Duration:
You may terminate this agreement at any time. Red-square.com may terminate this agreement at any time without notice, and deny you access to the site if you fail to comply with the provisions of this agreement.
How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
1) Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Guidelines
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. Red Square will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability.
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS
Domestic shipping costs
Red Square offers FREE UPS Ground shipping on all orders over $50.00 shipped within the 48 contiguous states. All orders under $50.00 shipped within the 48 contiguous states will be charged a flat $7.95 rate for shipping and handling (UPS Ground). All orders shipped to Alaska or Hawaii will be charged a flat $15.95 rate for shippping and handling (UPS Ground). Please note that all orders over $500 require a signature upon delivery.
Do you ship to where I live?
Red Square ships only within the United States.
Shipping Restrictions (P.O. Box / APO)
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
What is your return policy?
Returns and exchanges on all REGULAR priced items are accepted. Items MUST HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags and/or original packaging must be attached. Exchanges and returns are accepted by mail within 21 business days of receipt of purchase. Please follow the return/exchange instructions included with your package. Please note: All current SALE items are FINAL SALE. No returns or exchanges will be accepted on any of these items. We do not refund shipping and handling charges unless it is our error.
Personalized items, special orders, jewelry, lingerie, & hosiery are not returnable/exchangeable & all sales of this merchandise are final.
How do I make a return/exchange?
Simply follow the instructions included with your package. Pack and securely seal the merchandise in the original package if possible. Include the completed form with your return/exchange, and send insured to the address below. (We recommend that you insure the return packages to Red Square. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
Where do I send my return/exchange?
Please send your return/exchange to:
Red Square
The Trails Shopping Center
268 North Nova Road
Ormond Beach, FL 32174
USA
When will my credit card be refunded?
Once your package has been received at Red Square, your refund will be processed in the original form of payment within 3-5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Red Square.
Customer Service
Regular Hours:
Monday-Friday: 10:00am-6:00pm
Saturday: 10:00am-5:00pm
By appointment also available.
By Telephone:
866.795.5455 or 386.673.5455
By Email:
By Fax:
386.672.5283
By Mail:
Red Square
PO Box 730071
Ormond Beach, FL 32173-0071
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